TERMS OF SERVICE

Effective Date: 12 September 2026

Welcome to Pure Passion. By accessing or using our website and purchasing products from us, you agree to these Terms of Service. Please read these terms carefully before using our website or placing an order.

1. About Pure Passion

Pure Passion is an online store offering intimate and personal products, including:

• Adult massagers
• Adult toys
• Intimate accessories
• Couple games
• Lingerie
• Other adult and intimate products

Our products are intended for adults only.

2. Age Requirement

By using this website or placing an order, you confirm that you are 18 years of age or older and legally permitted to purchase adult products in your location.

We reserve the right to cancel an order if we have reason to believe that the customer does not meet the applicable age requirement.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However:

• Product colours may appear slightly different depending on your screen.
• Packaging or branding may change from the manufacturer's current version.
• Product specifications may be updated by manufacturers without prior notice.
• Availability may change at any time.

We reserve the right to correct errors, inaccuracies, or omissions and update product information when necessary.

4. Product Authenticity

Pure Passion aims to provide genuine and authentic products sourced through legitimate suppliers.

Where applicable, product warranty, authenticity, and manufacturer support will be subject to the manufacturer's terms and conditions.

5. Pricing

All product prices displayed on our website are subject to change without prior notice.

The applicable price will generally be the price displayed at the time the order is placed.

Pure Passion reserves the right to correct pricing errors and cancel orders affected by an obvious pricing or listing error.

6. Orders

Placing an order constitutes an offer to purchase the selected products.

An order is subject to acceptance and availability.

We reserve the right to:

• Accept or decline an order
• Cancel an order
• Limit quantities
• Cancel orders affected by pricing, stock, payment, or technical errors

If an order is cancelled after payment has been received, any eligible refund will be processed through the applicable payment method.

7. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and products.

A ₹80 COD charge will be added to eligible COD orders.

COD availability may depend on the delivery location, courier service, order value, and other applicable conditions.

8. Prepaid Orders

Customers who choose an eligible prepaid payment option may receive ₹100 OFF, subject to the offer's applicable terms.

Promotional offers may be changed, withdrawn, or limited at any time without prior notice.

9. Shipping & Delivery

Our estimated delivery time is 4–5 days.

Delivery times are estimates and may vary due to:

• Delivery location
• Courier delays
• Weather conditions
• Public holidays
• Operational issues
• Events beyond our reasonable control

We are not responsible for delays caused by circumstances outside our control.

10. Discreet Packaging

Your privacy is important to us.

Orders are shipped in plain and discreet packaging. We aim to ensure that intimate product names or sensitive product information are not prominently displayed on the outside of the package.

However, courier companies may require certain shipping information, labels, or legally required details to be displayed on the package.

11. Returns, Refunds & Replacements

Due to the intimate and personal nature of our products, we generally do not accept returns, exchanges, or replacements for delivered orders.

This includes returns due to:

• Change of mind
• Personal preference
• Incorrect size selection
• Incorrect product selection
• Products being no longer required

If you receive an incorrect, damaged, or genuinely defective product, please contact us promptly after delivery.

Any refund, replacement, or other resolution will be subject to verification and applicable law.

Please refer to our Return & Refund Policy for additional information.

12. Customer Responsibilities

Customers are responsible for:

• Providing accurate name, address, phone number, and delivery information
• Selecting the correct product and size where applicable
• Reviewing product information before ordering
• Being available to receive the shipment
• Using products according to the manufacturer's instructions and safety guidelines

Pure Passion is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

13. Payment

We may provide multiple payment options, including prepaid online payments and Cash on Delivery, depending on availability.

All payments must be made using the payment methods provided through our website.

We reserve the right to refuse or cancel transactions that appear fraudulent, suspicious, or unauthorized.

14. Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to our website or systems
• Interfere with the operation or security of the website
• Copy or reproduce website content without permission
• Submit false, misleading, or fraudulent information
• Use the website to conduct fraudulent transactions

We may restrict or terminate access to the website where necessary.

15. Intellectual Property

All website content, including but not limited to:

• Logo
• Brand name
• Text
• Images
• Graphics
• Product descriptions
• Website design
• Other original content

belongs to Pure Passion or its respective licensors and may not be copied, reproduced, modified, distributed, or used commercially without prior permission.

16. Privacy

We respect your privacy and handle customer information in accordance with our Privacy Policy.

Information such as your name, address, phone number, and order information may be required to process and deliver your order.

17. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, hosting providers, analytics services, and other service providers.

Their services may be subject to their own terms and privacy policies.

18. Limitation of Liability

To the extent permitted by applicable law, Pure Passion will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

19. Changes to These Terms

Pure Passion reserves the right to update or modify these Terms of Service at any time.

Changes will become effective when posted on the website.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

20. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business, subject to applicable law.

21. Contact Information

Pure Passion

Email: passionpure@gmail.com

Address:
Shop 5 & 6, Lajpat Nagar I,
Lajpat Nagar, Balaji Weighbridge,
PIN: 110024

For questions regarding orders, products, payments, shipping, returns, refunds, or these Terms of Service, please contact us using the details above.

Pure Passion
Private. Authentic. Discreet.